30-Day Family Guarantee & Return Policy

We want you and your baby to feel completely confident in your Mamaluva essentials. If any item does not meet your expectations, you may return or exchange it within 30 days of delivery.

Eligibility & Hygiene Standards

To qualify for a full refund, items must be in their original unwashed condition with packaging intact. Nursing pads, postpartum bands, and pacifiers must remain in sealed hygienic packaging to protect mother and infant health.

How to Initiate a Return

Contact our 24/7 customer care team via email or our live portal. We provide prepaid return shipping labels for defective or mismatched items, and straightforward self-service returns for size exchanges.

Refund Timelines & Methods

Once your returned package arrives at our processing hub and undergoes quality inspection (typically 2 to 3 business days), your refund is credited directly to your original payment method (Credit Card, Stripe, Klarna, Tabby, or Tamara). Financial institutions usually process the credit within 3 to 7 business days.

Hassle-Free Size & Variant Exchanges

Newborns grow quickly, and pregnancy fits evolve constantly. If you ordered an unsuitable size for a maternity support wrap or infant sleep sack, our customer support team will dispatch the correct replacement immediately without requiring you to wait for the original return to arrive.